We use Mac computers here both with Office 2011. On mine I go to Outlook I click new account and pick Exchange. I then enter my full email address as the username, and again as the email address, plus my password and check automatically find settings as per the MS Instructions. It takes 3 minutes and then adds my account.
My one employee who only differs from me in that he is not an administrator, can't get it to work at all. He enters the same things and it just says "Detecting Exchange Server" or something like that, for like 10 minutes then says it won't work. The MS help isn't helpful, it says to just try later, or contact your administrator. No idea why his won't work as it works for everyone else, any ideas?