Hi mitch75
The Office 365 University is the series of Office client product, it’s different from the series of Office 365 cloud service product. So, the support teams are different also.
Our forum focuses on the could service products only.
However, we have the specific forum for Office 365 University. I suggest you post this thread via the forum link below to get more professional assistance.
http://answers.microsoft.com/en-us/office/forum/office_365hp
Thanks for your understanding.
Regards,
Wilfred
