Hi mrfast，
Since every customer’s situation is a bit different, I suggest you post a new thread in the forum about your question and offer some information below to have the issue resolved more efficiently. Our engineers will handle your case as soon as possible.
1. Your subscription. Pre-upgrade, after-upgrade, or a new account (Am I using Office 365 after the service upgrade? http://office.microsoft.com/en-us/help/am-i-using-office-365-after-the-service-upgrade-HA103982331.aspx?CTT=1 )?
2. Your plan. Small Business, Enterprise, or others?
Thanks,
Kevin Huang