Hi Sagexi2,
I'm sorry for the inconvenience and totally understand your feeling.
After checking your activities, our support engineer has replied your post at 11/18/2013. And I have also checked the post. To help you troubleshoot the issue, could you please provide the information our support engineer asked? These information are very important for us to narrow down the issue.
In addition, after you post a thread in our forum, you can subscribe it to follow its progress. It's convenient for us to communicate. Please refer to the picture below.
After subscribing it, once anyone replies in this thread, you will receive an email in the mailbox which you set in the Manage settings. Then you can check it according to the URL in the forum.
Your understanding is sincerely appreciated.
Thanks,
Kid Yang