Hi rdjap,
According to your description, I found there were several similar issues in our Office forum, and some users and engineers had provided the solution there. For your reference, I’ve provided them below, and you can also submit a new question to that forum if you still cannot find any solution from there:
answers.microsoft.com/.../c864094f-7fd7-4263-a2d0-e7479b2afbdf
answers.microsoft.com/.../47037f11-c72f-4f83-8ed6-a7699d449e69
Thanks,
Kevin Huang