Hi Customer,
I fully understand your feelings about this issue. To better help you with it, I’d like to confirm the following information:
1. Do you use the Office 365 applications in the Mac or PC?
2. Do all the applications will occur this activation issue? How about OneDrive for Business and Outlook?
3. Have your checked your account in another device?
4. Have you encounter any error or notification in the process? If so, please capture the screenshots.
In addition, to protect your privacy, I have sent you a private message to collect your domain information. Please check it via the steps below:
• Go to the Your details section on the right side of the community site.
• Click Private messages.
• Click the subject title of the response to read the message.
• You can reply by using the form in this display.
• Click Submit Reply.
With the information requested above, we will provide assistance based on your exact situation.
Best regards,
Rachel Zhang
