Quantcast
Channel: Office 365 for Mac - Recent Threads
Viewing all articles
Browse latest Browse all 5047

RE: Office 365 Outlook 2011/2015 Keeps calling home

$
0
0

Charles,

 1: The Outlook installer wants me to connect to an Office365 acccount, or put in a serial number. I put in my corporate email address and it finds my account and then asks for my password. After I enter that, it validates for use on the Mac.  

2: Can't access corporate network: What happens is for some reason, the mac at home is trying to sign into the email account that I used to validate the install, even though I didn't add that account to the outlook on the home macintosh.  What happens is when I am using our customer management software (that requires authentication) I am unable to because the home mac has tried to validate into the email account too many times and has locked my unified password on our corporate system.    This is why I even tried adding the corporate email on the home mac with the correct password, and it still locked me out after too many failed attempts.

3: To sign into my corporate OWA I sign into my corporate branded screen with my corporate user name and password (its the same username and pw as is used for email)

4: Yes, I setup the corp. email on the home mac thinking if it had all the correct credentials, then it wouldn't lock me out. But it still does lock me out because of failed validation attempts when it's trying to connect from home.

Something in the outlook installation is contacting my corporate email and parsing the wrong credentials.  I can't check with my IT department because one of the conditions of having the "four extra installs" is that they aren't supported.   This problem with my account being locked DOES NOT happen with outlook for windows.

Thanks for your assistance,

Matt


Viewing all articles
Browse latest Browse all 5047

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>