Hi Richard,
This forum focuses on the issues about Office 365 for business. For the issues about Office 365 for Home, we have a dedicated support team who are responsible to provide the professional assistance to you in the Microsoft Community. For your convenience, I attach the link here: http://answers.microsoft.com/en-us/office/forum/office_365hp?tab=Threads
You can make a post by copying the information here and paste it to the forum above so the issue can be resolved in a timely fashion. Your time and understanding are highly appreciated.
Regards,
Cherry