Hi Jonathan,
Could you please check Licenses you have been assigned in Office 365 and show us for our further troubleshooting?
Login Office 365 portal -> click Gear in the top navigation bar -> choose Office 365 settings.
In the button of the page you will see the license you have been assigned.
Image may be NSFW.
Clik here to view.
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Thanks,
Linjie Niu