Hi Temilayo,
For clarifying the issue from your side, could you provide us with the following things?
1. Do you install Office for Mac 2011 from the Office 365 portal?
2. For the “server problems”, do you mean you run into the following error when try activating Office by clicking Sign in an existing Office 365 subscription? If not, could you provide a screenshot showing the error you run into? To insert a screenshot, please click on Use rich formatting and select the Insert Image icon.
3. If so, by hitting Try again several times, could you successfully go through this page?
Thanks for your clarification in advance. We’ll provide you with further help according to your situation.
Best regards,
LingYu Sun