Hi Tex,
Based on your description, I understand you have submitted a service request to fix the issue. Could you provide the service request number for me? Therefore I would help to check why/how this issue happened. I will send private message to you to request the SR number.
To access the private message:
1. Please go to the Your details section on the right side of the community site.
2. Click Private messages.
3. Click the subject title of the response to read the message.
Thanks,
Jerry Cen