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Re: File opening trouble

Hi ML,

What’s the error message you received when trying to open word documents?
Does the issue only occur when opening word documents via email?
Does the issue occur when opening the Word document via the Word application? If so, please capture a screenshot of the error message for further research?

If you can open Word application and load document properly, I suggest downloading the documents on the computer. Then open it via the Word application.

To narrow down this issue, I suggest you also log in to another computer, and then check if you can open the word documents from email or other Office 365 sites properly. If there is any error message appears, please also capture a screenshot.

The test result will help us to check if the issue relates to Office 365 configuration. If it’s related to Office 365 configuration, we will take further action to check the configuration. If it relates to Word application, we may need to involve the Office expert for further assistance.

Thanks,
Monica Tong


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