I am having an issue where Outlook 2011 will send/receive just fine, but if a user moves items to a folder or deletes items, those changes will not be reflected on the server and therefor the changes will not be reflected on the users phone.
The only solution to this has been to rebuild the user identity. It usually would fix the issue for a few months but now it only fixes it for a few weeks at most. It is very inconvenient to have to take the users computer and let Outlook rebuild every couple of weeks.
Is there any other troubleshooting that can be done other than rebuilding the identity?