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Re: Office 365 desktop software wont work when offline, need to know why?

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Hi Customer,

The further clarification is appreciated and I’m sorry for the delayed reply.

Regarding “This machine frequently asks the user to reconfirm their office 365 details”, could you please let us know where and how the user is asked to type the Office 365 details? Is it in the client Office application or in the Office 365 portal after logging in?

To address the query better, providing the related screenshot for us is recommended. You can click Use rich formatting to write the text and upload the screenshot by selecting Insert Image.

Thanks,
Mandy Meng


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