Hi Haydnmowbray,
This forum focuses on Office 365 for business related subscriptions. For Office 365 home subscription related queries, we have a dedicated support channel. To ensure you get the best support, I recommend contacting our Office 365 Home support who are specialized in Office 365 Home subscription related issues. I appreciate your understanding. [You can click Participate> Ask a Question to start a new thread there].
Thanks,
Iris He