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RE: Outlook for Mac for Office 365 (15.3) crashes on startup

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I have found a way to fix this without losing any data:

  • Rename /Users/<username>/Library/Group Containers/UBF8T346G9.Office/ to UBF8T346G9.Office.OLD
    • This backs up your existing data and settings.
  • Restart Outlook. It should now start, but show no data. Don't worry -- we saved it in the last step. 
  • Close Outlook.
  • Delete  /Users/<username>/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile
    • This is the empty profile that Outlook created when it started, which you will replace with your backed up copy
  • Copy /Users/<username>/Library/Group Containers/UBF8T346G9.Office.OLD/Outlook/Outlook 15 Profiles/Main Profile to  /Users/<username>/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/
  • Restart Outlook and it will prompt you to re-authorize with your Office 365 account info before you can download new mail.

If you have multiple profiles or if it's not named "Main Profile", you might need to do a bit more work to be fully recovered, but this should get you started.

-Shane


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