Hi Tristram,
From your description, I understand that you have contacted with our support engineers by submitting a service request (SR). To check and monitor its status timely, could you provide your SR number?
To protect your privacy, I have sent a Private Message to you. Please access my private message via the following steps:
• Go to the Your details section on the right side of the community site.
• Click Private messages.
• Click the subject title of the response to read the message.
• Click Submit Reply.
Regards,
Jim