One of our users is trying to download and install Office 2011 on his Mac from his https://portal.office.com/Home page. The user reports that Office stays deactivated even though he enters his correct account login information during installation.
He has the following licenses enabled, but OneDrive is NOT enabled for him or our faculty and staff.
Assigned licenses
Yammer for Academic
The latest desktop version of Office
Yammer for Academic
Office Online for Education
Lync Online (Plan 2)
SharePoint Plan 1 for EDU
Exchange Online (Plan 1)
I noticed in some step-by-step guides for Office 365 ProPlus installations posted on a few other school's sites that Windows users should not sign in at a certain point because their subscription doesn't include OneDrive, so I'm wondering if this might have something to do with our Mac user, too.
See http://it.umn.edu/microsoft-office-pro-plus-365-faculty-0 (not our school): If you see an option to "Sign in and get the most out of Office" we suggest the "No thanks" response. This refers to the online features of Office which are not included in our Office 365 subscription.
If entering credentials during that point in the installation on Windows might pose a problem when the account doesn't have OneDrive (enabled), perhaps the same thing is happening to our user with his Mac? Is there a way around this during the Mac installation like there is in the Windows installation?
Thank you,
Lynne