Hi
I have been a 365 subscriber for over a year and have had no problems until the last few days.
Office was working on my iMac, but I added a new user to the computer and tried to activate office for that user as well (I am only using 2 of my 5 installs so far). But when I tried to activate Office, I got the error: Sorry, there was a problem while trying to connect to your account. (Error code:0xd0001001)
Since then I have removed Office completely from my computer and deactivated the install online. Then I reinstalled office and also did the latest update. I still cannot activate Office and get the same error. I couldn't activate it for either user.
I have now deleted the new user so there is only one user on the computer again, but still can't activate Office. So I am unable to use it at all.
As mentioned, it used to work on this same computer. I am on a Mac running Yosemite.
I would really appreciate some help!
Thanks