Hi Chris,
I understand that you have tried various troubleshooting methods and the sync works fine in the VM computer. Given this situation, to investigate the issue further, could you provide us with the following information?
1. The detailed steps you had done to sync before the error occurred. More details are appreciated so we can try to reproduce the problem.
2. Capture a whole screenshot of the error message.
To upload screenshots, you can click Use rich formatting in the forum and then click the icon of Insert Image.
We will provide further assistance based on the information requested above.
Best regards,
Rachel Zhang