Hi Jay,
I would like to confirm some information below:
1. Do other users encounter this issue?
2. Please log into a workable Outlook client using the problematic user’s account to see if the issue persists.
Additionally, our forum focuses on Office 365 subscriptions via the official site directly. If your Office 365 subscriptions is purchased from Syndication Partners (e.g. British Telecommunication, GoDaddy or AppRiver LLC etc), due to the legal agreement between Microsoft and Partners, to ensure you get dedicated support, please contact the syndication partner. Besides, some features are customized and they are different from the official ones. Thanks for your understanding.
Best Regards,
Ran