Hi jdepoort.mail.depaul.edu,
To further investigate this issue, could you also provide the following information?
1. What subscription are you using?
2. One licensed user can be used to activate 5 PCs/Macs, please take a full screenshot of the software installation page to check if the number exhausts. To insert a screenshot, please click on Use rich formatting and select the Insert Image icon.
In addition, I tried to access the error message with the link but it does not work, could you insert it again?
Best Regards,
Vincent