Hi Kim,
Sorry for the confusion. I wasn’t provide any solutions to you in my previous posts but I was trying to get more information about the issue so that we can understand it better. Therefore, can you please provide the following information so that we can check the issue further?
- I understand the issue occurs in the user’s OWA (Outlook Web App) but not in yours. Do any other users in your organization also encounter the similar issue?
- Do you mean if the user create a new calendar event on her calendar, she is still not able to view it in the search result? Or do you mean that no matter what keywords are input, the user see nothing in the search result when she performs a search in OWA calendar?
- If you open the user’s mailbox in OWA by using the “Open another mailbox” feature from your OWA, can you make a research in the user’s mailbox?
- I notice you have Office 2011 install on your Mac, if you configure the user’s mailbox in the Outlook for Mac 2011, can the user see the search result in the client?
- Can you please provide the tenant domain you’re using?
Generally, the items in the user’s Exchange Online mailbox will need to be indexed before it can be searched in OWA, and the process could take up to 7 days to complete. If these calendar items are newly created, it may take times before it can be searched. Your understanding is appreciated.
To protect your privacy, I have sent you a private message to request the information. Please refer to the following steps to view/reply the private message:
• Go to the Your details section on the right side of the community site.
• Click Private messages.
• Click the subject title of the response to read the message.
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Thanks,
Jessica Zhang