Hello,
Issue 1A: We're starting to see our MAC users (only 2 so far, but this is how it seems to start with our O365 issues) that completely lost all of their contacst (groups, contacts, etc) on their Lync 2011 client. They also have no contacts on their iPhone/iPad or Android clients (Lync 2013 clients).
These 2 users also can't add contacts back into Lync client at this point (desktop). The add process looks normal (finds people and even allows them to chat with people they find) but they just can't 'save' the contact or create groups.
But here is the kicker... When they go online to OWA and click the "People" link at the top ribbon, they do see a contact group called "Lync Contacts". They do see their contacts there. This is good because at least they are not all lost.
Issue 1B: We also have many firms federate with us on O365. When looking at Presence status via OWA (see above paragraph), the only presence we get is for internal people (users on our O365 Tenant, none of the federated users).
How can we get these users Lync clients to sync contacts again. btw, I witnessed one of our users load their L2013 app on the iPad. When it initially came up, all contacts were present. But as it started to synch with Office 365 (what all apps do when they first load), all contacts disappeared just like all this users other clients (MAC Lynce 2011, Android 2013 client, iPhone 2013 client).
Thank you,
Doug