Hi Michael,
Since you have submitted a service request(SR), could you please let me know the SR number, so that I can help you to check the status of the issue.
To collect the information, I’ve sent you a private message.
To read private messages, you can do the steps below:
.Go to the your details section on the right side of the community site.
.Click Private messages.
.Click the subject title of the response to read the message.
.You can reply by using the form in this display.
.Click Submit Reply.
Thanks,
Vivian Wang