Hi Pinbot,
Could you provide the service request number for me? Therefore I would help to check if the issue has been fixed by our support engineers or not. Since this is your privacy, I will send private message to you to request the SR number..
Here are the steps to access the private message:
1.Please go to the Your details section on the right side of the community site.
2.Click Private messages.
3.Click the subject title of the response to read the message.
@Jerry, if there is a solution or workaround, I will post here for your reference.
Thanks,
Linda Wang