Hi Michael,
I have checked the SR number again, and noticed that the Service Request has been closed. If you have any further questions about this issue, please feel free to let me know.
@Grounded, to avoid confusion, it is suggested that you post the question on a new thread, with the detailed information, such as the version of Office 365 you are using, how long the issue persists, so that our engineer will focus on your issue more.
Thanks,
Vivian Wang