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Re: Downloading Software

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Hi Tom,
 
We fully understand your anxiety when encountering this kind of issue. Sincerely sorry for all the inconvenience. In the current situation, would you mind our collecting some information first, so we could clearly understand the issue, while try narrowing down the root causes?
 
1. Does the software downloading page show a message Setting up Office as the screenshot below?
 
2. When did you sign up for this Office 365 account before paying for it?
3. Does the issue occur to other users in your organization? If so, how many users are affected by this issue?
4. Would you please offer us your Office 365 tenant?
 
To protect your data security, I have sent you a Private Message querying for the above information. You can follow the steps below to reply to it:
• Go to the Your details section on the right side of the community site
• Click Private messages
• Click the subject title Collect Information to read the message
• You can reply by using the form in this display
• Click Submit Reply
 
All this information helps us a lot during our further investigation. All your time and patience are highly appreciated.
 
Best Regards,
Ella Huang

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